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"CANCELLATION AND RETURNS"
Cancellation
Cancellations of orders is possible only before the order is
invoiced for shipment. Once an order is invoiced and
packed, it cannot be cancelled
To cancel an order, please call our Customer Support
Center @ 416-835-9091 and give your order number
requesting for a cancellation. If the order hasn’t been
invoiced, our team will cancel the order for you and the
refund will be posted back via the same method of
payment for all pre-paid orders
Bulk Orders
Veraj online store. in reserves the right to cancel bulk
orders placed on the website. To avoid such cancellations
and for bulk orders, please visit our website or E-mail
verajonlinestore@gmail.com
Returns
The following general returns policy is applicable to all items sold on our website.
1. A product purchased on our website is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
Product delivered is different from what was ordered
Product was received in a physically damaged condition or was found defective when package was opened.
The product or parts of the product or accessories
that were described on the website as “ In the Box”
was missing.
2. All items to be returned must be in their original condition along with the following.
• Original Order Invoice
• Original packaging with labels, user manuals and
warranty card
• Serial Number/IMEI of the product being returned
should match our system
• Any accessories/components, combo or bundle products or freebies you received with the purchase
• For Wrong product/colour, incorrect description and missing accessories, the product should be unused
• For “ Defective on Arrival” of installable products, returns will be accepted only if the product was installed by ResQ engineers
• Returns will not be accepted if any of the installable
products is unboxed and or installed by customer
himself or by anyone other than
verajonlinestore.com service team resQ. Any
damages or defects for such products will not be
accepted. These could include but not limited to -
1. GAS Leakages in Air Conditioners
2. Wrong connections or Wrong installations
3. Missing items reported, damages, dents etc.
• For DOA of non-installable products, replacements would be processed basis the following
• All Apple products (smartphones, mac books, air pods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
• Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre
• Final QA of the product and certification of defect by the resQ engineers when the product is received back as a return
• Failure to return the freebie/promotional product
availed in the order will result in refund of only the
product being returned/cancelled
3. Please ensure you have erased any/all personal
informed from an electronic device that stores any
personal information prior to returning. Veraj online store
shall not be liable for any misuse or usage of such
information.
The associated return window and exceptions (if any) for
returns as per category is defined below:
Mobiles and Tablets
Mobiles 7 Days replacement only
Mobiles accessories 7 Days replacement only Scree guards, screen protectors, are non returnable
Tablets 7 Days replacement only
Computer & Accessories
Laptop 7 Days replacement only
Software Software products are not
eligible for return /
replacements.
Office & Stationery Supply 10 days replacement Only
Printers 7 Days replacement only
Desktop & all-in-ones, computer speakers, computer accessories, laptop chargers & adaptors, data storage devices, pen drives, internet connectivity devices, routers, input communication devices, keyboards, mouse & mouse pads 7 days replacement only
Cameras, Audio & Video
DSLR cameras, Point and shoot cameras, prosumer cameras, photo storage devices, lenses. 7 Days replacement only
Headsets 7 Days replacement only
Audio
Home Theater in a box, Sound Bar, Specialty Speakers 7 Days replacement only
Multimedia Speakers. 7 Days replacement only
Entertainment
Television/LCD. 7 Days replacement only
Small and large appliances
Large appliances, air cooler, air conditioners, refrigerators, washing machines, dishwashers, microwaves. 7 Days replacement only
Personal care and grooming
Shavers & trimmers,
epilators, hair dryers &
stylers
7 Days replacement only
For any issues with products purchased via "Express Delivery | within 48 Hours", customers can call Customer Support or the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above Once returns are processed for these orders, only refunds will be initiated. There is no replacement on "Express Delivery | within 48 Hours" orders.
How to generate a Return Request:
Please call our customer support center at 416-835-9091or email us at verajonlinestore@gmail.com to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated.
Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit.
Once we receive the product back, our resQ engineers will evaluate the returned product and provide resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.
If you've received a non-returnable product in a damaged/defective condition, please contact us within 7 days from the delivery of the product.
