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Privacy Policy & Data Protection

"CANCELLATION AND RETURNS"

Cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled To cancel an order, please call our Customer Support Center @ 416-835-9091 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

Bulk Orders 

Veraj online store. in reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please visit our website or E-mail verajonlinestore@gmail.com

Returns 

The following general returns policy is applicable to all items sold on our website. 

1. A product purchased on our website is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions: 

         Product delivered is different from what was ordered 

         Product was received in a physically damaged condition or was found defective when package was opened. 

         The product or parts of the product or accessories that were described on the website as “ In the Box” was missing.


2. All items to be returned must be in their original condition along with the following. 

         • Original Order Invoice 
         • Original packaging with labels, user manuals and warranty card 
         • Serial Number/IMEI of the product being returned should match our system 

         • Any accessories/components, combo or bundle products or freebies you received with the purchase 

         • For Wrong product/colour, incorrect description and missing accessories, the product should be unused 

         • For “ Defective on Arrival” of installable products, returns will be accepted only if the product was installed by ResQ engineers 

         • Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than verajonlinestore.com  service team resQ. Any damages or defects for such products will not be accepted. These could include but not limited to -

                  1. GAS Leakages in Air Conditioners 

                  2. Wrong connections or Wrong installations 

                  3. Missing items reported, damages, dents etc. 

                      • For DOA of non-installable products, replacements would be processed basis the following 

                      • All Apple products (smartphones, mac books, air pods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre 

                      • Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre 

                      • Final QA of the product and certification of defect by the resQ engineers when the product is received back as a return 

                      • Failure to return the freebie/promotional product availed in the order will result in refund of only the product being returned/cancelled


3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Veraj online store shall not be liable for any misuse or usage of such information. The associated return window and exceptions (if any) for returns as per category is defined below: 


Mobiles and Tablets

Mobiles 7 Days replacement only 

 Mobiles accessories 7 Days replacement only Scree guards, screen protectors, are non returnable 

Tablets 7 Days replacement only


Computer & Accessories

Laptop 7 Days replacement only 

Software Software products are not eligible for return / replacements.

 Office & Stationery Supply 10 days replacement Only

Printers 7 Days replacement only

Desktop & all-in-ones, computer speakers, computer accessories, laptop chargers & adaptors, data storage devices, pen drives, internet connectivity devices, routers, input communication devices, keyboards, mouse & mouse pads  7 days replacement only


Cameras, Audio & Video

 DSLR cameras, Point and shoot cameras, prosumer cameras, photo storage devices, lenses. 7 Days replacement only 

Headsets 7 Days replacement only


Audio

 Home Theater in a box, Sound Bar, Specialty  Speakers 7 Days replacement only 

Multimedia Speakers.  7 Days replacement only


Entertainment

Television/LCD.  7 Days replacement only


Small and large appliances

Large appliances, air cooler, air conditioners, refrigerators, washing machines, dishwashers, microwaves. 7 Days replacement only 


Personal care and grooming

Shavers & trimmers, epilators, hair dryers & stylers 7 Days replacement only

For any issues with products purchased via "Express Delivery | within 48 Hours", customers can call Customer Support or the Store number listed on the invoice. A product will be accepted for a return only for the reasons mentioned above Once returns are processed for these orders, only refunds will be initiated. There is no replacement on "Express Delivery | within 48 Hours" orders.

How to generate a Return Request: 

Please call our customer support center at 416-835-9091or email us at verajonlinestore@gmail.com to get a Return Authorization code and request a pickup. An email will be sent with the Return details. Pick up of the order to be returned will be arranged only after the Return Authorization code is generated.

Please ensure you collect the manifest copy from the courier personnel picking up the delivery. This will be your reference to track the Return order transit and claim for any losses in transit.

Once we receive the product back, our resQ engineers will evaluate the returned product and provide resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.

If you've received a non-returnable product in a damaged/defective condition, please contact us within 7 days from the delivery of the product.